whirlpool glass top stove recall

Appliance News: Whirlpool Cooktop Recall for Models with Touch Controls

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On August 28, 2019, Whirlpool Corporation issued a recall for several of their newer glass cooktop models which use touch controls. There have been multiple reported cases of these stoves turning on without being touched, posing obvious safety risks. We’ll show you whether your model is affected by the Whirlpool cooktop recall, and what steps to take in order to avoid any potential dangers.

Whirlpool Cooktop Recall Details

The cause of this defect is still unknown, but the manufacturer is taking swift action to replace all of the faulty units. Here’s what you should look for if you purchased a new glass cooktop over the past few years:

Cause of the Recall

According to the US Consumer Product Safety Commission, this recall was issued by the manufacturer after receiving 133 reports from customers that their Whirlpool cooktop turns on by itself. There have been no serious injuries or property damage reported from these incidents, but the risk is still being taken very seriously.

A radiant cooktop burner that tuns on without warning poses fire and burn hazards. If you’re unsure whether your model is affected, turn off the cooktop power at the circuit breaker. You should also remove any cookware or other items from on top of, or near the cooktop surface until you’re sure it’s safe to use.

whirlpool cooktop recall
Image from Hip2Save


Which Models Are Affected?

The manufacturer estimates that approximately 26,300 cooktops were sold with the potential for this defect. Just under 3,000 additional units were also sold throughout Canada and Mexico. These models were sold between March 2017 and August 2019, but aren’t limited to the Whirlpool brand name only.

Some of the potentially defective cooktops were also sold under the KitchenAid and JennAir brands names. These models were sold through major retailers including Lowes, Best Buy, Home Depot, as well as other home improvement and online outlets.

Specific Models Under Recall

Locate your cooktop’s model number now to see if it’s covered under the Whirlpool cooktop recall. The model number can be found printed on the bottom of the unit. Once you’ve found it, check to see if it begins with one of these numbers:

  • WCE97US0HS
  • WCE97US6HS
  • WCE97US0HB
  • WCE97US6HB
  • KCES950HSS
  • KCES956HSS
  • KCES950HBL
  • KCES956HBL
  • JEC4430HS
  • JEC4536HS
  • JEC4424HB
  • JEC4430HB
  • JEC4536HB
  • JED4430GB
  • JED4430GS
  • JED4536GB
  • JED4536GS

whirlpool cooktop turns on by itself
Image from Goedekers


How to Report a Unit Under Recall

If you find that your model is included under the Whirlpool cooktop recall, you need to take action right away. The manufacturer has stated that they’ll come out and replace any potentially defective model with a brand new unit at no charge.

Contact Whirlpool using their toll-free line at 888-900-7897 between the hours of 8 am – 8 pm Monday through Friday. You can also conveniently submit your model online if you prefer that method, and you’ll be contacted right away with further instructions.

Recalls like this are thankfully a rare occurance, and it’s great to see that it’s being handled so quickly and responsibly. That’s why we’re proud to be a Whirlpool warranty authorized servicer. If you need help with cooktop repair service, call the experts at Sharper Service Solutions.

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