On November 4, 2016, Samsung Electronics America issued a voluntary recall of Samsung top-load washers. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models.
Samsung issued the recall after receiving 733 reports of washing machines experiencing excessive vibration that, in some cases, led to the top detaching. Excess vibration and separation are most likely to occur during the high-speed spin cycle used for bedding, water-resistant or bulk items.
Nine of the 733 reports included instances of bodily injury ranging from broken jaws to injured shoulders. Be sure to check your Samsung washer model (instructions below) to keep your family safe from possible harm.
Does My Samsung Washer Qualify for the 2016 Recall?
Front load washers are not affected by this recall.
To verify if your model top-load washer is included in the recall, locate the model and serial number on the back of the machine. Type the Model and Serial number into the Samsung recall checker here or call Samsung at 866-264-5636 between 8 am and 10 pm (ET), Monday – Sunday to check if your model is affected.
Will Samsung Fix My Top-Load Washer?
If your washer is affected by the recall, you will be offered two options:
- Receive a free in-home repair on your washer. A Samsung Factory Certified technician will reinforce the washer’s top. Customers who choose in-home repair will receive a free 1-year extension on the manufacturer’s warranty, regardless of the age of the machine.
- Receive a rebate that can be applied to a purchase of a new Samsung washer or brand of your choice, plus free installation and removal of the old unit.
If you decide to repair your Samsung washer, be sure to request Sharper Service Solutions when you schedule your appointment with the manufacturer. We are Factory Authorized to repair the Samsung top-load washers. All service requests related to the recall must be initiated through Samsung. You can reach them toll-free at 866-264-5636 8 am to 10 pm (ET), Monday – Sunday.
Please note, all service requests related to the recall must be initiated through Samsung. You can reach them toll-free at 866-264-5636 8 am to 10 pm (ET), Monday – Sunday.
